HR Quality Framework_Measurement & Control

HR Quality Framework is to ensure that HR achieves its purpose & supports business excellence

Measurement & Control:

Key Productivity Parameters
Service Level Agreements

Customer Satisfaction Index

·         Develop & monitor key performance metrics of all the existing processes

·         Timely preparation of dashboards to reflect the nerves of HR  (Daily/ Weekly/ Monthly/ Quarterly/ Annual)

·         Ensure 0% defect in preparation of HR dashboards

·         Analyze the statistical data & provide feedback to the teams on trends/major deviations.

·         Design customer feedback programs to evaluate the customer satisfaction level for services offered by HR

·         Keep control on all the communication which floats from HR to different stakeholders & ensure that the protocol is followed

·         Facilitates the process owner in modifying KPI’s due to change in process, its objectives as per the business leadership

Suggested Approach: