HR Quality Framework_Scorecard

HR Scorecard:

1. Headcount – No. of employees / No. of approved employees in budget

2. Attrition – Voluntary Attrition = Attrition Count / Headcount

3. Talent Acquisition –

·         Open Position vs. Closed

·         Direct/ Ref. / Portal vs. Consultant (against closed positions)

4. Payroll/ Statutory –

·         Payroll Payment Defects = Live Employees who have not been paid through Payroll

·         Payroll vs. Vendor defects = Payroll data as maintained by Vendor not equal to data as maintained in Company Payroll department

·         Reimbursement Payment defects = Live Employees who have not been paid their Reimbursement Claim (Vol vs. defects)

·         Statutory = Timely & Correct deposits with joining forms & exit forms (Vol vs. defects)

5. Exit and F&F –

·         Exit Checklist = Vol vs. defects

·         Exits not initiated by employee = Vol vs. defects

·         F&F - Processing Pendencies from LWD = Vol vs. defects

·         Exit Log in >Last Working Day defect = Exit initiated after Last working day of the employee / Total Exit initiated for the month

·         Financial Leakage of Exit Cases (in lakhs) = Financial leakage due to late initiation

·         Exit Closure > D+ (TAT) defect = Full & Final (F&F or exit closure) paid after TAT days of employees last working day / Total F&F processed for the month

                                   

6. Customer/ Employee Satisfaction –

·         (thru surveys) – Satisfied customers / Total no. of responses received

7. Employee File Records –

·         New Files - Incomplete Files - Files received with incomplete documents / total files received for the month

·         New Files - TAT Days missed - Files received after 10 Working days of employees joining date / Total Files received for the month