Six Sigma Guide Part I - to initiate Six Sigma training in any organization


The following discussion questions are intended to facilitate the use of Six Sigma, as a training guide in any organization that is initiating Six Sigma or considering it.

What Is Six Sigma? What is Six Sigma as a methodology?
  1. What is Six Sigma as a statistical concept? How does it translate into a quality percentage?
  2. What is a defect? What is the importance of this term in Six Sigma?
  3. What is DPMO?
  4. What is variation? What is the importance of this term in Six Sigma?
  5. What are the vital few factors?
  6. What is a champion in Six Sigma? What are the responsibilities of a champion?
  7. What is a black belt in Six Sigma? What are the responsibilities of a black belt? What qualifications are required to be a black belt?
  8. What is a CTQ? Why is it necessary to identify CTQs?
  9. What is DMAIC?
Why Do Six Sigma?
  1. What is the cost of poor quality? In what areas would you suspect that poor quality in your unit is costing your organization the most?
  2. What qualifies an activity as value-added? What activities in your unit or elsewhere in you organization would you consider non-value-added?
  3. What are the basic steps in benchmarking a process?
  4. How does Six Sigma benefit employees?

Setting Business Metrics
  1. What is a business metrics? What business metrics do you have for processes in your unit? What other business metrics might be useful?
  2. What is an average?
  3. What is a median?
  4. What is a mode?
  5. What is a range?
  6. What is standard deviation?
  7. What are specification limits?
  8. What is process width? 
  9. What is process capability? How is it measured?
  10. What are control limits? How do they relate to specification limits?
  11. When setting business metrics, what four questions are basic?
  12. What is a process map? How does it help a Six Sigma project team?
  13. What two main concepts govern business metrics? Why are they important?
  14. What is a baseline? Why is it essential to a Six Sigma project?
  15. In setting metrics, what is the purpose of benchmarking?
  16. What is gap analysis?
  17. What are the five basic steps in setting business metrics?

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