STANDARD
OPERATING PROCEDURE
- A Standard Operating Procedure (SOP) is defined by ICH (International Conference on Harmonization) as “detailed, written instructions to achieve uniformity of the performance of a specific function”. An SOP describes a procedure and tells an operator how to perform it.
- Standard operating procedures (SOP) are essential to ensure the performance of a controlled process. If it is written to fulfil only that purpose efficiently and effectively, it becomes a rugged, flexible, and valuable quality assurance tool.
- The SOPs will provide seasoned human resource professionals a readily available resource as well as serve as an on-line mentoring guide for new employees. By having well-established procedures, an employee’s work consistency, quality and timeliness are improved.
- To create a user-friendly, real-time resource that highlights key procedures as a tool for HRSS professionals whereby central office and field staff understand more fully the operational impact of decisions.
- To produce a product that outlines HRSS procedures for functional tasks performed in the division and circle offices that are not otherwise outlined in existing HR policies. Relevant forms and processes (for example, online documentation and links) will be reviewed as a part of the SOP project as well. This will be accomplished in order to provide for:
- Continuity and consistency of
services,
- Better communication internal
and external to the division,
- Enhanced orientation/mentoring
reference, and
- Improved customer service
